Warranty and Returns Policy
Warranty and Returns Policy — El gramil carpinteria artesanal
Manufacturing Warranty
All our products include a 3-month warranty against manufacturing defects from the delivery date. If you detect an issue originating from the manufacturing process, we will get in touch to evaluate and resolve the case at no charge.
All our products include a 3-month warranty against manufacturing defects from the delivery date. If you detect an issue originating from the manufacturing process, we will get in touch to evaluate and resolve the case at no charge.
Shipping Damage — Puerto Rico Misiones and surroundings (up to 15km)
Deliveries within Puerto Rico and nearby areas are handled by our own team. In the event of any damage during transit, at El Gramil carpinteria artesanal we take responsibility for repairing or replacing the affected product.
Workshop pickup: We would also like to let you know that you can pick up your furniture directly at our workshop. This is a great option to save on shipping costs and schedule the pickup at a day and time that works best for you.
Deliveries within Puerto Rico and nearby areas are handled by our own team. In the event of any damage during transit, at El Gramil carpinteria artesanal we take responsibility for repairing or replacing the affected product.
Workshop pickup: We would also like to let you know that you can pick up your furniture directly at our workshop. This is a great option to save on shipping costs and schedule the pickup at a day and time that works best for you.
Shipping Policy for the rest of the country
Shipments to the rest of the country are carried out through third-party transport companies.
Shipments to the rest of the country are carried out through third-party transport companies.
- Direct claims: Claims for damage must be made directly with the shipping carrier.
- Mandatory inspection: Inspect the package thoroughly upon receipt.
- Written record: Document any damage before signing the delivery receipt.
Custom and Made-to-Order Products
Because our products are made exclusively to measure and upon order, we do not accept returns for remorse or change of mind once the order is confirmed and payment is made. For this reason, we kindly ask you to carefully verify the dimensions, materials, and finishes before finalizing your purchase.
Because our products are made exclusively to measure and upon order, we do not accept returns for remorse or change of mind once the order is confirmed and payment is made. For this reason, we kindly ask you to carefully verify the dimensions, materials, and finishes before finalizing your purchase.